Returns & Shipping

SHIPPING

Orders are processed during business hours. Dispatch depends on product availability and carrier collection times; same-day shipping is not guaranteed.
*Please Note* If tracking from shipping carrier shows delivered, Elite Supplement Center is not responsible for lost, stolen or damaged packages.
We now have Route Shipping Insurance! There is an option at checkout. IF you choose to opt out of this service, there will be no refund for lost, stolen or damaged goods.
IF you have opted in for the shipping insurance, Route Insurance will handle your claim.
Click here to start your claim process: https://claims.route.com/

SHIPPING COSTS?

Standard shipping is $8.99 for eligible orders under $99. Eligible orders of $99 or more after discounts qualify for free standard shipping. Available services and the final shipping charge are displayed at checkout.

Carriers and delivery estimates

UPS is our primary shipping carrier. USPS Priority Mail is used for select destinations where appropriate. Delivery estimates depend on the service and destination and are not guaranteed.

DO YOU SHIP ON THE WEEKENDS?

Weekend dispatch depends on carrier availability. Saturday shipping is not guaranteed; our Wayne store is closed on Sundays.

DO YOU SHIP TO APO/FPO?

Yes. We do offer shipping to military APO/FPO addresses. **Please note** APO/FPO shipping may be delayed by several weeks when dealing with international customs. Elite Supplement center is NOT responsible for seized or lost packages when shipped internationally. Typical shipping times for APO addresses: 6-10 business days

WILL I GET A TRACKING NUMBER FOR MY PACKAGE?

Tracking information is emailed when your order ships. Use the tracking link to follow delivery updates directly with the carrier.

CAN I RETURN OR EXCHANGE A PRODUCT THAT HASN'T BEEN OPENED?

Yes, to return an unopened product you will be charged a 4% restocking fee and you will also be responsible for the shipping charges to ship your product to our store. To initiate the return process please send us an email at elitesupplementcenter@gmail.com Be sure to include the following in your inquiry:

Order number
A phone number where you can be reached
Why you want to return the product
No returns or exchanges after 30 days from purchase date

CAN I RETURN OR EXCHANGE A PRODUCT THAT I'VE ALREADY OPENED?

Only if the product inside the packaging is defective, damaged, clumpy etc. We can not offer a refund for a product that you do not "like". We will offer discount on another product so that you will only be paying for the cost of goods, to help ease your frustrations! For these types of products you can initiate the return process by sending us an elitesupplementcenter@gmail.com

Be sure to include the following in your inquiry:

Order number
Email address used to order
No returns or exchanges after 30 days from purchase date

DO YOU CHARGE A RE-STOCKING FEE FOR RETURNS?

There is a 4% restocking fee in the event that product is returned to us that is not damaged or defective.

HOW LONG DO REFUNDS TAKE?

Refunds take anywhere from 5 to 7 business days after the product is returned and restocked in our store. Please allow up to 2 weeks for the time of shipment back to our warehouses for a full refund.

I RECEIVED THE WRONG PRODUCT, WHAT DO I DO?